We look forward to assisting you with any of your shopping queries. If the answer to your question is not in our Help Center, our Customer Service Team is here to help. Our working hours are between 21:00 Sunday to 6:00 Friday (EST time). During this time, we will respond to your email within 24 hours.
·Shipping & Delivery
·Returns & Refund
·General Post-sales Inquiries
Welcome to our Help Center! We’ve created a list of common questions our customers ask when shopping online with us. If you are unable to find an answer to your question, please send our Customer Service Team an email at email@example.com.
1. How do I make an order?
2. I’m having trouble placing my order, what can I do?
3. Can I change my order?
1.How do I make an order?
Step 1: Browse & Shop You will be able to browser our product catalog or search for the item you are after by entering your item name and clicking search. To add items to your shopping cart, select the quantity and click ‘Add to Cart’. Your item should now appear in your Shopping Cart. You are also able to edit the quantity or remove items within your Shopping Cart.
Step 2: Checkout & Place Order Once you have finished shopping and would like to check out, click ‘Proceed to Checkout’. This should take you to our Shipping and Payments page where you will enter your shipping address and shipping method (please note: shipping costs differ based on the method selected). Check your order details and click ‘Place your order’.
2.I’m having trouble placing my order, what can I do?
If you are experiencing issues with your order, our Customer Service Team are here to help you. Please contact us at firstname.lastname@example.org.
3.Can I change my order?
No, we currently do not allow you to make changes once an order has been placed.